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Vicente Miranda

Functional & Technical Business Analyst

About

  • Name: Vicente Miranda
  • Email: vicente.janvrot@gmail.com
  • Phone: (403) 978-5106
  • Location: Calgary, AB, Canada
  • Nationality: Dual Citzenship (Canadian & Brazilian)

Professional Profile

Functional and technical Business Analyst with more than 20 years of experience within the IT field, working with a variety of technologies such as ECM (SharePoint and Livelink/Content Server), CRM (Salesforce service & sales cloud), ERP (SAP) and Oracle Digital Marketing (Eloqua cloud) including, Analytics (MS Power BI/DAX/Power Query), MS Power Apps, MS Flow/Automated, Azure DevOps, Chatbot, Artificial Intelligence (AI), LMS (D2L), COTS and .NET products, 12 of those years performing Business Analyst activities, 8 of them being in the Oil & Gas industry. Vicente has a strong ability to understand what organizations need, working as a liaison between business unit representatives across all levels, exceeding clients’ expectations. Clearly discusses the management of information throughout the organization, including requirements, processes, testing, training, change management and documentation in a way that business process owners (management) and end-users can understand, helping everyone to achieve the same goal.

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Skills

Professional Skills

  • Business Analysis
  • Business Requirements
    (Functional & Technical)
  • Business Cases
  • AS-IS & TO-BE States
  • Diagram Process Flows
    (swimlanes)
  • Business Process Improvements
    (Streamline Process)
  • Project Execution Plan
  • Implementation Plan
  • User Stories & Backlogs
  • Training & Documanting
  • Mock Ups & Wireframes
  • Use Cases
  • Solution Assessment and Validation
    (UAT, Defect & Issue Reporting)
  • Application Support After Go-Live
  • Relationship building
  • Facilitation & Interviewing
  • Problem Analysis
  • Business Impact Assessment
  • Business Solutions
  • Design & Architecture
  • Data Analysis, Conversion & Migration
  • Reporting & Dashboards
  • System Integration
  • Project Management
  • Content Management
  • Records Management
  • Resource Management
  • Change Management
  • Governance & Best Practices
  • Waterfall & Agile Methodologies
  • SDLC


Technical Skills

  • Microsoft Office Suite
  • Azure DevOps, Power BI, Power Apps, Flow/Power Automated, SharePoint (On Prem/Online), Forms, Office 365, Outlook, Word, Excel, PowerPoint, Access, Visio, Project, OneNote, Publisher, Skype, Teams, One Drive
  • ECM & CRM
  • SharePoint (2007/2010/2010/2013/2016/Online), InfoPath (2007/2010), Livelink/Content Server (9.7/CS), Salesforce (Sales Cloud/Service Cloud), Oracle Eloqua Digital Marketing, Liferay, SaaS, PaaS, Cloud
  • Wireframes
  • Balsamiq, Pencil
  • Web Editing & FTP
  • SharePoint Designer, Notepad ++, Front Page, File Zilla, WS-FTP
  • Media & Graphics
  • Photoshop, Illustrator, Adobe LifeCycle and Pro Forms, SnagIt, MoviePlus X6
  • SAP MM
  • Master Data Records (Material, Service & Vendor), Info Record, Purchasing (Requisitions, RFQs and Quotations, Purchase Orders, Outline Agreements), Invoice Verification, Good Receipt, Stock/Location Management, Materials Movements, Inventory Management, Reports and Analysis (LIS)
  • Programing Languages
  • DAX, HTML, CSS, XML, Java Scripts, VB, ASP, SQL
  • Other Programs
  • Microsoft Team Foundation Server (TFS), Jira, Confluence, ServiceNow, VMware, Citrix, Cisco, WebEx, UberConference, Jabber, Skype


Languages

  • English
  • Native or bilingual proficiency
  • Portuguese
  • Native or bilingual proficiency
  • Spanish
  • Elementary proficiency

Experience

University of Calgary
(Medical Educational Department)

Sr Business Analyst

Jan 2020 - Present
Analyze and document current registration SharePoint site and develop a comprehensive solution proposal for its redesign. Help with change management activities such as communication, developing training material and teaching users on how to use the new site including data migration. Roll out D2L (Desirer to Learn) online learning environment for the department to allow over 450 residents and fellows to start their 65 accredited residency programs. Develop and support MS Power BI reports for the department as required. Create surveys and providing periodic reporting results to the staff using Qualtrics.


Boardwalk

Sr Business Analyst

Sep 2019 - Present
Develop reports/dashboards using MS Power BI for managers and executives to show progress of PMO initiatives, to streamline productivity of the warehouse among other areas of the organization and to perform marketing analysis. Implement Chat Bot solution to help users and the support team to manage incoming requests. Migrate files from the network drive to SharePoint Online. Create AS-IS and TO-BE processes in addition to gather requirements and covert them to user stories to improve the existing in-house developed and convoluted ordering solution.


Westjet

Sr Business Analyst

Oct 2018 - Sep 2019
Migrated applications from two data centers to MS Azure cloud services. Developed multiple reports/dashboards using MS Power BI for senior management and executives to inform the progress of Cloud Migration, O365, Operation Control Centre and Telus Migration projects. Create solutions using MS Power Apps to Office365 and Cloud Migration projects to help with user adoption.


Shaw

Sr Business Analyst

Feb 2018 - Aug 2018
Implemented Artificial Intelligence with Chat Bot and Power Search - provide a web channel where the end users ask conversational questions to the bot or in a search bar, and receive a list of most relevant articles answering the query from integrated knowledge base. The selection of the articles is performed applying cognitive framework, which uses advanced natural language understanding (NLU) techniques to analyze the question and context, and consequently predict the intention.
Implemented Payment via chat - improve customer experience by letting customers to process their payments online, but also reduces the amount of time spent by agents during their conversation, allowing agents to be more efficient giving the fact they will be able to respond to more chat requests.
Replaced Knowledge Base repository (from Jive to Lithium) - focused on self-serve support with the objectives of reducing tech support calls by improving digital usage for tech support activities, thereby increasing customer satisfaction.


Government of Alberta

Sr Business Analyst

Aug 2016 - Feb 2018
Upgraded a 10 years old application and two other external facing portals (all developed on .NET) that manages all the apprenticeship information within the province of Alberta, to align with current business needs by making them mobile friendly, adding new key functionalities to users, introducing new processes to address important issues, in addition to ensure they were properly integrated so the information could move across all three systems.


Tervita

Sr Business Analyst

Oct 2015 - Apr 2016
Implemented a new customer portal solution using a third party COTS product involving a mobile app (iOS/Android), website, admin modules and electronic signature, in addition to supporting the waste processing division, by understanding business processes, master data & metadata management and underlying system functionalities, providing complex issue resolutions and configuration change recommendations.


Gibson Energy

Business Analyst

Apr 2015 - Aug 2015
Provided governance, best practices, configuration and administration to support migration of SharePoint 2007 and 2010 sites and content to SharePoint Online.


Husky Energy

Business Analyst

Sep 2013 - Feb 2015
Addressed stakeholders concerns by developing solutions using Salesforce, Livelink and SharePoint to enable the organization to improve sales efficiencies and improve customer experience.


Inter Pipeline Funds

Business Analyst

Feb 2012 - Sep 2013
Responsible for continual SharePoint, team site, intranet, document management & migration and collaboration service improvements and implementations. In addition, successfully implemented and integrated a new third party COTS product to SharePoint.


Northwest Redwater

Business Analyst

Aug 2011 - Feb 2012
Developed new folder structure, categories, attributes, security configuration, assisted with document migration, archiving of legacy information and added new functionalities to a new Livelink environment allowing users to easily save and retrieve their documents.


Enmax

Business Analyst

May 2011 - Aug 2011
Upgraded existing Livelink environment creating new categories, attributes and custom reports to allow HR department to properly migrate and manage more than 10K documents.


Newalta

Manager, SAP MDM

Sep 2010 - Apr 2011
Managed team of 4 coordinators and 1 analyst to accurately and efficiently maintain SAP master data. Moreover held frequent meetings with functional groups to strengthen relationship with the MDM team.


Husky Energy

SAP Master Data

Aug 2006 - Sep 2010
Enhanced master data, purchasing and inventory management functionalities on existing SAP MM environment.


IBM

Customer Support

Mar 2006 - Aug 2006
Provided high quality customer service by successfully troubleshooting technical issues for users using PCs and cell phones, addressing their concerns and leading them through the resolution.


Medea Group

Project & Account Mgr

2005 - 2006
Managed the deployment process of their COST product from end to end, addressing technical & business concerns, and identifying new opportunities or solutions to help grow revenue for company’s top 5 financial customers (HSBC, BMO, RBC, Scotia and GRS).


Oracle Eloqua

CRM Team Leader

2002 - 2005
Managed the deployment process of their COST product from end to end (including Salesforce configuration), addressing technical & business concerns, and identifying new opportunities or solutions to help grow revenue from the existing client base.


DBA Engineer of Systems

SAP Business Analyst

1999 - 2001
Implemented SAP Material Management module using ASAP methodology on four clients.


Bloch Som Imagem

Developer and Designer

1996 - 1999
Created the first portal in Brazil for one of the leading broadcasting companies, making available on the portal all 15 TV and Magazines products.

Certificates, Education and Training

Salesforce Administrator Certificate

Salesforce

2016 (in progress)
Backgroud Check

BackCheck

2016
Security Screening Certificate

Federal Government of Canada

2016
Scrum Master

Scrum.org

2014
User Story Workshop

Quadrus Development

2014
SharePoint 2010 Site Collection Administrator

MindSharp

2010
SharePoint 2010 Power End User

MindSharp

2010
SharePoint Practitioner

AIIM

2012
Supervisory Management Skills

Newalta

2011
Business Analyst Certificate

Mount Royal University

2010
Document Management Super User

Husky Energy

2009
OpenText Livelink

Husky Energy

2009
SAP R/3 SCM500 Process in Procurement

SAP Consulting

2007
Presentation Techniques

Adigo Consulting

2000
SAP R/3 “Academy” for MM Module (Materials Management)

SAP Consulting

1999
Bachelor in Business

Catholic University of Rio de Janeiro

1999

Contact

Let's Keep In Touch

Vicente Miranda
Calgary, AB, Canada
Phone
(403) 978-5106

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