Edon Management, Teck, UFA, Federal Government in Ottawa, BMO
Sr Business Analyst/Developer & UI/UX
Jul 2021 - Present
Helping organizations within the private, public and federal government sectors to archive their goals, by providing solutions across their projects, that fully address all of their issues using a variety of applications such as MS Power Platform Suite (MS Power Apps, MS Power BI, MS Automated, Chatbot), MS SharePoint Online, MS Teams, MS OneDrive and DevOps.
University of Calgary
(Medical Educational Department)
Sr Business Analyst
Jan 2020 - Jul 2021
Analyze and document current registration SharePoint site and develop a comprehensive solution proposal for its redesign. Help with change management activities such as communication, developing training material and teaching users on how to use the new site including data migration. Roll out D2L (Desirer to Learn) online learning environment for the department to allow over 450 residents and fellows to start their 65 accredited residency programs. Develop and support MS Power BI reports for the department as required. Create surveys and providing periodic reporting results to the staff using Qualtrics.
Boardwalk
Sr Business Analyst
Sep 2019 - Sep 2020
Develop reports/dashboards using MS Power BI for managers and executives to show progress of PMO initiatives, to streamline productivity of the warehouse among other areas of the organization and to perform marketing analysis. Implement Chat Bot solution to help users and the support team to manage incoming requests. Migrate files from the network drive to SharePoint Online. Create AS-IS and TO-BE processes in addition to gather requirements and covert them to user stories to improve the existing in-house developed and convoluted ordering solution.
Westjet
Sr Business Analyst
Oct 2018 - Sep 2019
Migrated applications from two data centers to MS Azure cloud services. Developed multiple reports/dashboards using MS Power BI for senior management and executives to inform the progress of Cloud Migration, O365, Operation Control Centre and Telus Migration projects. Create solutions using MS Power Apps to Office365 and Cloud Migration projects to help with user adoption.
Shaw
Sr Business Analyst
Feb 2018 - Aug 2018
Implemented Artificial Intelligence with Chat Bot and Power Search - provide a web channel where the end users ask conversational questions to the bot or in a search bar, and receive a list of most relevant articles answering the query from integrated knowledge base. The selection of the articles is performed applying cognitive framework, which uses advanced natural language understanding (NLU) techniques to analyze the question and context, and consequently predict the intention.
Implemented Payment via chat - improve customer experience by letting customers to process their payments online, but also reduces the amount of time spent by agents during their conversation, allowing agents to be more efficient giving the fact they will be able to respond to more chat requests.
Replaced Knowledge Base repository (from Jive to Lithium) - focused on self-serve support with the objectives of reducing tech support calls by improving digital usage for tech support activities, thereby increasing customer satisfaction.
Government of Alberta
Sr Business Analyst
Aug 2016 - Feb 2018
Upgraded a 10 years old application and two other external facing portals (all developed on .NET) that manages all the apprenticeship information within the province of Alberta, to align with current business needs by making them mobile friendly, adding new key functionalities to users, introducing new processes to address important issues, in addition to ensure they were properly integrated so the information could move across all three systems.
Tervita
Sr Business Analyst
Oct 2015 - Apr 2016
Implemented a new customer portal solution using a third party COTS product involving a mobile app (iOS/Android), website, admin modules and electronic signature, in addition to supporting the waste processing division, by understanding business processes, master data & metadata management and underlying system functionalities, providing complex issue resolutions and configuration change recommendations.
Gibson Energy
Business Analyst
Apr 2015 - Aug 2015
Provided governance, best practices, configuration and administration to support migration of SharePoint 2007 and 2010 sites and content to SharePoint Online.
Husky Energy
Business Analyst
Sep 2013 - Feb 2015
Addressed stakeholders concerns by developing solutions using Salesforce, Livelink and SharePoint to enable the organization to improve sales efficiencies and improve customer experience.
Inter Pipeline Funds
Business Analyst
Feb 2012 - Sep 2013
Responsible for continual SharePoint, team site, intranet, document management & migration and collaboration service improvements and implementations. In addition, successfully implemented and integrated a new third party COTS product to SharePoint.
Northwest Redwater
Business Analyst
Aug 2011 - Feb 2012
Developed new folder structure, categories, attributes, security configuration, assisted with document migration, archiving of legacy information and added new functionalities to a new Livelink environment allowing users to easily save and retrieve their documents.
Enmax
Business Analyst
May 2011 - Aug 2011
Upgraded existing Livelink environment creating new categories, attributes and custom reports to allow HR department to properly migrate and manage more than 10K documents.
Newalta
Manager, SAP MDM
Sep 2010 - Apr 2011
Managed team of 4 coordinators and 1 analyst to accurately and efficiently maintain SAP master data. Moreover held frequent meetings with functional groups to strengthen relationship with the MDM team.
Husky Energy
SAP Master Data
Aug 2006 - Sep 2010
Enhanced master data, purchasing and inventory management functionalities on existing SAP MM environment.
IBM
Customer Support
Mar 2006 - Aug 2006
Provided high quality customer service by successfully troubleshooting technical issues for users using PCs and cell phones, addressing their concerns and leading them through the resolution.
Medea Group
Project & Account Mgr
2005 - 2006
Managed the deployment process of their COST product from end to end, addressing technical & business concerns, and identifying new opportunities or solutions to help grow revenue for company’s top 5 financial customers (HSBC, BMO, RBC, Scotia and GRS).
Oracle Eloqua
CRM Team Leader
2002 - 2005
Managed the deployment process of their COST product from end to end (including Salesforce configuration), addressing technical & business concerns, and identifying new opportunities or solutions to help grow revenue from the existing client base.
DBA Engineer of Systems
SAP Business Analyst
1999 - 2001
Implemented SAP Material Management module using ASAP methodology on four clients.
Bloch Som Imagem
Developer and Designer
1996 - 1999
Created the first portal in Brazil for one of the leading broadcasting companies, making available on the portal all 15 TV and Magazines products.